Citizen Satisfaction with Public and Private Sector Service Delivery
| Public Sector | Private Sector | ||
| Service | Ranking | Service | Ranking |
| Fire department | 86 | Supermarkets | 74 |
| Libraries | 77 | Telephone companies | 63 |
| Garbage disposal | 74 | Taxis | 57 |
| Provincial parks | 71 | Insurance agencies | 55 |
| Canada pension/Old Age Pension | 69 | Banks | 51 |
| Passport office | 66 | ||
| Motor vehicle licensing | 66 | ||
| Health care | 62 | ||
| Colleges/universities | 58 | ||
| Customs | 58 | ||
| Canada Post | 57 | ||
| Revenue Canada/taxation* | 57 | ||
| Hospitals | 51 | ||
| Road maintenance | 45 | ||
| Average | 62 | Average | 62 |
Source: Adapted from Canadian Centre for Management Development 1999, 6.
Note: The public sector average is taken from a combination of specific federal, provincial, and municipal services. The private sector average is taken from seven areas of service. Satisfaction is rated on a scale of 0–100, N = 2,900.
* Revenue Canada has been superseded by the Canada Revenue Agency since this study was conducted. This category includes taxation at other levels of government as well.
